Looking for a dynamic and organized Project Manager / Account Specialist / Inside Sales Coordinator
Riverbend Signworks is seeking a dynamic and organized Project Manager / Account Specialist / Inside Sales Coordinator, with specific experience or a keen interest in the signage industry. This role involves overseeing a diverse range of signs and graphics projects from initiation to completion, including project management, client relations, sales, and account management. The ideal candidate will be an assertive self-starter capable of managing multiple projects simultaneously while building and maintaining client relationships.
Why Join Us?
Company Culture and Values:
We have a supportive and collaborative work environment where family and community values are paramount, and we are committed to positively impacting the community through high-quality signage solutions.
Work-Life Balance:
Enjoy a regular Monday to Friday work schedule with flexibility options.
Impact and Innovation:
Work on innovative projects that have a tangible impact on our clients and the community.
Key Responsibilities:
Project Management:
- Plan, execute and oversee signage projects ensuring timely and efficient completion.
- Participate in daily production and scheduling meetings.
- Perform site surveys, including taking photographs and documenting requirements.
- Coordinate with external vendors and manage outsourced production processes.
- Schedule and arrange installations with clients.
- Collaborate with engineers, architects, and other stakeholders to define project specifications.
- Assist the team with assembly, installation, and overall project coordination.
Signage Specific Duties:
- Understand and plan different types of signs (e.g., interior signs, channel letters, monument signs, LED displays, vehicle wraps, etc)
- Knowledge of various sign materials and production techniques (e.g., vinyl cutting, digital printing, CNC routing).
- Coordinate with fabricators and installers to ensure quality and accuracy in sign production.
- Maintain awareness of industry trends and new technologies to recommend innovative solutions.
Estimating:
- Prepare detailed orders for estimation and production, including setting due dates.
- Estimate job costs, including materials, labor, and installation, to determine selling prices.
- Work with preferred vendors to procure necessary parts and materials, ensuring cost-efficiency and quality.
Sales and Service:
- Engage in sales and service activities for both new and existing customers.
- Prepare and submit detailed written proposals to clients.
- Convert leads into confirmed orders by understanding customer needs and providing solutions.
- Assist walk-in customers with their signage needs, providing expert advice and solutions.
Account Management:
- Act as the primary point of contact for clients throughout the project lifecycle.
- Contact clients to ensure timely payments.
- Follow up with customers post-project completion to ensure satisfaction and address any concerns.
General:
- Promote the company’s goals and mission through exceptional service and high-quality products.
- Participate in continuous improvement initiatives to enhance project efficiency and client satisfaction.
Qualifications:
- Proven experience in project management and/or sales/service roles, preferably in the signage industry.
- Strong organizational and multitasking skills.
- Excellent communication and relationship-building abilities.
- Ability to work independently and as part of a team.
- Familiarity with signage production processes and materials is a plus.
Mission Statement:
By helping our customers solve their sign, graphics, and messaging needs with exceptional service and high-quality products, Riverbend Signworks aims to be successful, honor God, and support our family, employees, and community.
Job Details:
Type: Full-time
Schedule: Monday to Friday
Join Riverbend Signworks and be part of a team dedicated to delivering outstanding signage solutions while fostering a supportive and collaborative work environment.
